Privacy Policy

1. Information We Collect

We collect a wide range of personal, medical, technical, and behavioral information to provide, optimize, and personalize our services. This may include:

1.1 Personal Information

• Full name
• Email address
• Phone number
• Mailing and billing address
• Gender or preferred pronouns (if voluntarily provided)

1.2 Medical, Health, and Wellness Information

• Health concerns and treatment interests
• Medical history or procedures (if voluntarily provided)
• Appointment details and consultation notes
• Before/after photos and uploaded files
• Lifestyle information relevant to care or service recommendations

Note: When applicable, we follow HIPAA and PIPEDA standards to protect sensitive health data.

1.3 Payment and Transaction Information

• Payment details (processed securely through third-party providers)
• Purchased services, invoices, and transaction logs

Note: We do not store full credit card numbers on our servers.

1.4 Technical Data & Usage Information

• IP address
• Browser type and device information
• Pages visited and time spent
• Clicks, forms submitted, and session behavior
• Cookies, pixels, and analytic tracking tools
• Advertising and campaign attribution data

1.5 Communication and Interaction Data

• Messages sent via website chat, SMS, email, or forms
• Call logs (if applicable)
• Support tickets
• Marketing preferences and opt-in history

2. How We Use Your Information

We use collected information to:

• Provide and improve our services
• Deliver personalized health, wellness, or aesthetic recommendations
• Support scheduling, follow-ups, and customer service
• Run advertising, retargeting, and analytics
• Improve website performance and user experience
• Comply with legal, regulatory, and security requirements
• Prevent fraud, abuse, or unauthorized access
• Maintain accurate clinic, patient, and marketing records

We may also use aggregated, anonymized data for internal reporting and product development.

3. Consent

By providing your information, using our website, or opting into any communication channel, you consent to the collection and use of your data as outlined in this Privacy Policy.

You may withdraw your consent at any time by contacting legal@healthhue.com.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Hosting & infrastructure
• CRM and communication tools
• Payment processing
• Marketing, analytics, and advertising platforms
• Medical or clinical software solutions

All third parties operate under strict confidentiality and data-protection agreements.

4.2 Legal Requirements

We may disclose information when required by:

• Applicable laws
• Regulatory authorities
• Court orders
• Safety, fraud, or security investigations

5. Data Storage, Security & Compliance

We use industry-leading administrative, physical, and technical safeguards to protect your data, including:

• Encrypted data transmission (HTTPS/SSL)
• Secure cloud servers
• Access controls and authentication
• Audit logs and monitoring
• HIPAA and PIPEDA-aligned data handling
• Regular security reviews and updates

However, no system is 100% secure. We take every reasonable measure to protect your information.

6. Data Retention & Deletion

We retain personal information only as long as necessary to provide services, comply with legal obligations, and maintain secure records. If you request data deletion, we will permanently delete all associated records within 60 days, unless retention is legally required (e.g., medical record standards).

To request deletion, contact legal@healthhue.com.

7. Your Rights

Depending on your location, you may have the right to:

• Access the data held about you
• Request corrections or updates
• Withdraw consent
• Request data deletion
• Request a copy of your data
• Opt out of marketing communications

To exercise these rights, contact legal@healthhue.com.

8. Cookies & Tracking Technologies

We use cookies, pixels, and analytics tools to:

• Improve website performance
• Personalize content and ads
• Measure marketing campaigns
• Understand user behavior

You may disable cookies through your browser settings, though certain site features may not function properly.

9. Third-Party Links

Our website and communications may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their privacy policies separately.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact: